In an article entitled “Inside the ‘Monumental’ Effort of Integrating, Maintaining a New Home Health EHR,” Home Health Care News spoke with the HarmonyCares team about its recent transition to a new EHR.
Problems with a home health provider’s electronic health record (EHR) can negatively impact both patients and financial outcomes – but these problems do not stop after selecting a new EHR provider.
In the transition process, the provider had to rebuild 16 different interfaces and overhauled its cloud-based data infrastructure. The entire process took a little less than six months and was “fairly aggressive by every measure,” according to Jonathan D’Souza, chief product and technology officer of HarmonyCares.
“The implementation of athena was probably the crown jewel of this whole project. There were a lot of changes in and around it to our overall platform,” D’Souza told HHCN. “The reason it was successful is because the entire business leaned into it, and everyone said, ‘This is our project to get right.’ From figuring out workflow, to redesigning operations, to adjusting roles based on the new system, all the way down to the actual system implementation and testing.”
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